User agreement

1. Subject of the User Agreement. 

1.1. In accordance with the terms of the user agreement (hereinafter referred to as the Agreement) the "TEZZEX LLC" company (hereinafter referred to as "the Contractor") shall provide the Services (hereinafter referred to as the Services) of delivery of the goods (hereinafter referred to as the goods or package) from the Contractor's warehouses available the different countries of the world for of the for adult individuals and legal entities signed in on the www.tezzex.com website.   

1.2. Registration via the "www.tezzex.com" website is free and accessible for all. Registration is carried out on the www.tezzex.com website. As soon as the registration through the website is completed, the Customer declares the acceptance of this Agreement and all its annexes

1.3. If the Customer does not agree with any clause of the agreement, in this case, he/ she loses the right to use the Contractor's Services.

1.4. The Contractor reserves the right to make any amendments to this Agreement and, therefore, the Customer undertakes to regularly post such amendments on the Agreement's website: www.tezzex.com.  

1.5. In return for the service rendered, the Contractor charges the Customer the fee specified in Article 7 "Delivery of goods and payment for services".

2. Service description 

2.1. The contractor shall render the services to provide the address of the Company's warehouses available in different countries of the world, to purchase the goods paid by the Customer for further packaging/ opening of the Customer's order and delivery to the warehouse of the Contractor (or his/ her authorized representative, hereinafter referred to as the Contractor's warehouse). For the purposes of the present Agreement: The goods shall mean the goods received by the Customer from the Internet resources, and the package shall be the goods packed for delivery to Azerbaijan.

2.2. The Contractor undertakes to deliver to its warehouse the goods paid for by the Customer independently in online stores, provided that the address received from the Contractor and the information about the Buyer of the goods is specified with accuracy.

2.3. The Contractor's services are considered to be rendered to the full extent from the moment the Customer receives the package at the Contractor's warehouse or through the courier service department in Azerbaijan.

2.4. For the provision of services, the Contractor has the right to involve third parties, such as postal and courier services, without the Customer's consent.

3. Ordering procedures 

3.1. The customer completes the order in advance by independently evaluating the quality, parameters and properties of the product.

3.2. The Customer undertakes to pay the Seller the cost of the goods for the specified products.

3.3. Upon making the online purchase, the Customer is obliged to indicate correctly and fully the delivery address (the address of the TEZZEX LLC warehouse in the relevant country) and personal data. TEZZEX LLC is not liable if the Customer's delivery address or personal data is entered incorrectly or wrongly upon purchase via the Internet, and as a result this may create problems with the delivery of goods or make delivery impossible at all

3.4. The Contractor is not liable for the quality and set of goods received at its warehouse, and also does not provide guarantees for the goods purchased by the Customer in online stores.

3.5. The Contractor undertakes to take the goods to its warehouse (excluding the goods prohibited from storage at the warehouse), to weigh and pack the goods delivered by the Seller's postal service, and then to send them to the Contractor's warehouse in Azerbaijan. The goods are considered accepted by the warehouse only if the Customer's signature is attached. The status of the package as "delivered to the warehouse" may not be considered as valid without the signature of the recipient.

3.6. From the date of receipt of the goods the Contractor shall inform the Customer within 3 business days about the receipt of goods in warehouse, through a notification to be sent to his/ her email address as specified upon  registration on www.tezzex.com, and reflect this information on the personal page of the Customer. The storage time of non-declared packages in the Contractor's warehouse is 30 calendar days.

3.7. The Customer is liable for compliance with the goods delivery conditions, the postal service and the applicable laws of Azerbaijan and the laws of the country where the order has been made, including the Customs Code of the Azerbaijan specifying the product dimensions and weight of the postal containers to be delivered to the Customer, but without limiting the dimensions, weight and contents of the package.

3.8. The Contractor may refuse to Customer in providing services only in one case if the item does not meet the terms of delivery of the postal service and the applicable laws of Azerbaijan and the laws of the country where the order is made, including the Customs code of the Azerbaijan specifying the product dimensions and weight of the postal containers to be delivered to the Customer, but without limiting the dimensions, weight and contents of the package.

3.9. The goods are transported by air transport route. The average transportation time is 5-10 business days from receipt at the warehouse.  

3.10. Information about the transportation cost is reflected on the Customer's personal page upon arrival of the goods on the territory of Azerbaijan

3.11. As soon as the goods are delivered to the Contractor's warehouse in Azerbaijan, the Contractor notifies the Customer about the possibility of receipt of the goods by sending a relevant notification to the Customer's e-mail address specified upon registration on the www.tezzex.com website. The storage of the Customer's goods in the warehouse is 30 calendar days. The start of storage is considered to be the day when the goods are received at the Customer's warehouse in Azerbaijan. In case of non-receipt of the goods by the Customer, the Contractor has the right to dispose of the goods without further notifying the Customer after 30 days of receipt of the goods at the warehouse in Azerbaijan

3.12. The delivery of the package to a third party is allowed only if such a party provides the following documents: please, add in advance the information about the authorized persons in the relevant department of the www.tezzex.com website, the original document (passport, driver's license or other documents valid in accordance with the laws of Azerbaijan) confirming the identity of the registered recipient of the package received from the Customer, a notarially certified power of attorney in the name of such a third person (along with the supporting documents of the third person's identity).

 3.13. The fact that the Customer received the package in the right condition, as well as the absence of claims against the Contractor, is confirmed by the signature on the package invoice and on the electronic board.  

4. The Customer's obligations

4.1. The Customer undertakes to independently review the text of this Agreement, check for amendments to the Agreement and its annexes.

4.2. The Customer undertakes to provide all the necessary information to the Contractor in a timely manner to perform the service required. In the absence of the necessary information, the Contractor reserves the right not to provide Services to the Customer.

4.3. The Customer undertakes to pay the invoices and to cover the expenses related to the services provided by the Contractor in a timely manner. The Contractor shall not provide the serves to the Customer in the case of insufficient funds provided for fulfillment of the Services.

4.4. The Customer undertakes to monitor independently the arrival of goods at the warehouse of the Contractor available in different countries, subject to notification making in advance on his/ her personal page on the www.tezzex.com website.

4.5. The Customer confirms and guarantees that the Customer shall not involve the responsibility of the Contractor as defendant and defendants under disputes arising from any liabilities or expenses incurred as a result of actions of third parties, including, without limitation, the Seller of the goods and postal services.

4.6. At the time of receipt of the package the Customer shall attach his/ her signature on the consignment note of the goods or on the electronic board.

4.7. Upon request,  the Customer shall provide the documents confirming the identity, as well as the documents confirming the receipt of a particular product through the online store.

4.8. The Customer undertakes to register his/ her first name, last name, serial number of his/ her ID card, FIN, residential address, phone number, email address, and other required information on the www.tezzex.com website.

5. The Contractor's obligations 

5.1. The Contractor undertakes to provide the Services for the Customer on the site www.tezzex.com website in accordance with the Services Description, as well as the definition specified in Article 1.1 of this Agreement, provided that the Customer's request doesn't not contradict this agreement and the current rules, requirements and restrictions provided for by the laws of Azerbaijan and the relevant countries where TEZZEX LLC warehouses are located.

5.2. The Contractor undertakes to maintain the confidentiality of information about the Customer. Information about the Customer may be provided to third parties only in cases as stipulated by the legislation of Azerbaijan.

5.3. The Contractor undertakes to provide the Customers with the opportunity to receive information about the location and status of their order.

6. Customs clearance

6.1. The Customer must submit a request (the Consignor's name, the name of the product and the presentation of its invoice document) about the ordered product on the website www.tezzex.com. The Customer is liable for compliance with the customs declaration procedures and for providing complete information about the cargo during customs clearance.

6.2.The Customer is liable for the customs clearance of the goods delivered to the territory of Azerbaijan.

6.3. Payment for the Services before customs clearance is a mandatory condition.

6.4. The competent authorities are not liable for non-fulfillment or partial fulfillment requirements of article 6.1 of this Agreement (e.g., incomplete or inaccurate Declaration of the package, the goods prohibited for transportation) by the Customer.

6.5. If the Customer import the goods prohibited for transportation to the territory of Azerbaijan, such goods may be confiscated by the customs authorities of the State of Azerbaijan, and the Customer may be subject to administrative and criminal liability

 7. Delivery cost, delivery terms and payment procedures

7.1.  The delivery cost of the Customer's cargo from the warehouse in the different countries into the Republic of Azerbaijan and regions (if possible deliver to the relevant region) is indicated on the www.tezzex.com website.

7.2. The delivery cost may be paid online through the Customer's personal account or in cash at our office.

7.3. According to the TACT rules published by the IATA (International Air Transport Association), the volume or actual weight of the cargo is used as the basis for calculating the cost of transportation, depending on its dimensions.

7.4. The Customer is obliged to familiarize with the list of prohibited items for transportation marked on the Contractor's internet page ("The items prohibited for transportation" Internet page, www.tezzex.com).

7.5. If the Customer's orders are sent by the Seller (or Sellers) to the warehouse in separate packages (with different tracks/tracking/ numbers) on the same day, the packages with the original track /tracking / number are accepted for transportation and processed separately.

7.6. By accepting these terms and conditions, the Customer confirms that he/ she is familiar with and fully understands the following calculation tools (online calculators) published on www.tezzex.com (mathematical measurement, parameter conversion, volume measurement, and etc.): • Price and delivery calculator • Weight and volume formula • Size Converter • Size table • Weight dimension calculation

7.7. A Customer who has read and accepted the terms and conditions provided for in Article 7.5 of these Terms and Conditions at the time of registration understands and accepts that any claim of the Customer will be unfounded if the Contractor fully complies with these terms and conditions with respect to the subsequent delivery fee, terms, payment, and etc.. For example, if the Customer is not familiar with the procedure for calculating the cost of delivery by volume or actual weight, then the subsequent request on his/ her part will be unfounded and will not be accepted.

7.8. The Contractor reserves the right to make changes to the cost of transportation, terms and conditions of payment at any time. Such changes are to be published on the official website of the Contractor as soon as they are accepted.

7.9. The Customer understands and accepts that the processing (repacking, packaging, sending to the airport) of the cargo arriving at the Contractor's warehouse in the relevant country for transportation to Azerbaijan differs from the usual contract / conditions / procedures of transportation accepted in the Republic of Azerbaijan. 

For this purpose, the Customer shall be provided with a brief information about the delivery of the goods: the goods arrive within a week at the Contractor's warehouse of the located in the relevant country, where they are processed (repackaging, packaging, sending to the airport) for transportation on certain days. Considering the location of the warehouse in another country, taking into account the difference in time delays and downtime electronic means of communication, in light of the fact that the Contractor from the territory of Azerbaijan cannot fully control the work of third parties and companies involved in the process of transportation, in connection with delayed delivery of the information by the Customer and other objective circumstances, the Customer's request to refuse the carriage of goods (denial of "TEZZEX LLC" service) is impossible in some cases. For example: when a Customer asks to refuse the carriage of the cargo, but his cargo is already packed and sent to the airport for transportation. In this case, the Customer must understand that due to his refusal to the carriage of the goods, it is impossible to stop all deliveries, to disassemble the packages, to separate and return the goods from the point of view of costs and procedures. But despite this, the Contractor shall take all necessary, possible and reasonable measures at the request of the Customer's refusal in order to stop his cargo for transportation.

7.10.  By accepting these terms and conditions, the Customer fully understands and accepts that, if the Contractor fails to comply with the request for carriage for objective reasons, the Customer's claims and demands against the Contractor are not accepted and are ungrounded.

7.11. The payment for the service shall be done by the Customer at the Bank where the company has opened an account in the Republic of Azerbaijan ("international Bank" JSC) at the exchange rate on the day of payment in the currency as specified for the Contractor's services in the Republic of Azerbaijan (AZN), (Euro for delivery from European countries, and USD for other countries).

8. Cargo storage and delivery terms and conditions

8.1. The warehouse fee shall not be applied for the goods received at the warehouse located in Baku or any region (if available) if such goods are accepted by the Customer within 30 days (thirty days).

8.2. If the Customer fails to accept the goods within the term as specified in clause 8.1 of these Terms and conditions, storage fee of $ 0.50 kopecks shall be  charged for each additional day at the time of delivery of the goods (regardless of weight and number of packages).

8.3. The term for submission of oral or written (by e-mail) notifications by the Contractor to the Customer about the delivery of the received package to his/ her name to the Baku office is 6 (six) months (from the moment of receipt of the goods at the warehouse). After 6 (six) months, the Company has the right to destroy the goods.  

8.4. The deadline for submission of either oral or written (e-mail) notifications about declaring the package received in his/ her name in any overseas warehouse (excluding any warehouse available in the US) is three (3) months (from the date of receipt of the package at the warehouse). After 3 months, the Company has the right to destroy the goods.

8.4.1. The term of free storage of the packages received at a warehouse in the United States in the name of the Customer is 14 (fourteen) days. If the Customer fails to comply with the deadline, a storage fee of US $ 1 shall be charged for each additional day of storage at the warehouse for each 1 (one) package.

8.5. The deadline for submission of either oral or written (email) notifications to the Customer declaring the package received in his/ her name at the warehouse located in the relevant country is 30 (thirty) days (from the moment of receipt at the warehouse). After 30 (thirty) days, the Company has the right to destroy the goods

8.6.  The Customer's refusal to receive the goods for any reason may be accepted only after receiving a response from the personal account (e-mail) created by the Customer on the official website of the Company.

8.7. Upon expiration of the term provided for in clause 8.3 of this Agreement and in case of the Customer's refusal from the goods or, in the absence of official guidance about further processing the cargo (via e-mail from his/ her your personal account), or if the Customer officially refuses from the goods (via e-mail of his/ her personal account), the decision to destroy or sales of the goods shall be accepted at the discretion of the Contractor.

8.8. Delivery of the cargo to the Customer's name shall be carried out on the basis of a document identifying his/ hr personality. If the Customer cannot personally receive the goods received in his/ her name, the goods may be delivered to the person authorized by the Customer and specified in the power of attorney.

8.9.  Upon receipt of the package, the Customer shall check that the package is complete and not damaged, and only after that the Customer shall make payment and accept the package. Otherwise, claims regarding the package damages occurred during transportation shall not be accepted.

8.10. The Customer understands and agrees that, in accordance with the international traffic rules, the Contractor has the right for packaging, repackage the goods for transportation to without any damage to the goods to be delivered to the Customer's warehouse in the country - for example, The Contractor may put a small item into a large package or any other appropriate one.

9. Inspection Right

9.1. The Customer understands and accepts that the Contractor or any authorized state body (customs, and etc.)  has the right to open and inspect the cargo at any time

10. Cargo safety liability

10.1. The Contractor shall not be liable for any damaged or different cargo ordered by the Customer via the Internet and delivered to the Customer's warehouse (by courier or post office of this country) in the relevant country.

10.2. Within the framework of this service, the Contractor shall not be liable for the quality, damage, completeness, composition and timely delivery of the goods sent by the Seller's Company.

10.3. The Contractor shall not be liable for the return of the goods delivered wrongly for any reason. In such cases, the Customer shall contact the Seller and take part in solving the problem himself/ herself.

11. Cargo insurance, damage and claim procedures

11.1. The goods accepted for transportation shall not be insured.

11.2. If the cargo provided by the Customer to the Contractor for transportation during the period of the Contractor's liability is damaged or spoiled as a result of the latter's intentional actions, the Customer has the right for indemnification of the full invoice value or actual damage to the cargo. If the package is received at one of the Contractor's warehouses located in the relevant country, but it is not delivered by the intended flight (the package is lost or there is no information about it), the Contractor has to search the package within 30 (thirty) business days. If the package is not found within this period, the Customer shall be indemnified for such case.

Indemnification shall be paid upon provision by the Customer all the information confirming that the cargo belongs to him/ her and that he/ she received it via the Internet at an affordable price. Such information shall include * An invoice to be submitted by the online store (such an invoice shall specify the image of the cargo/ item, quantity, price, track number, package number), bank account statement (payment approval notification). If the Contractor insists that the package is not accepted at its warehouse in the relevant country, and the Customer insists that the package with this track number is delivered to the address specified on the website of the courier companies, the Customer must provide a document confirming that the courier company delivered the package to the Contractor. Indemnification shall be paid to the Client only after verification (based on the recipient's signature) that the cargo has been actually delivered to the Contractor on the basis of the submitted document. In this regard, the Customer shall provide the following documents: * an invoice submitted by the store (such an invoice shall specify the image of the cargo/ item, quantity, price, track number, package number, and etc.); * a bank statement (payment approval notification); * a signed document confirming the receipt of the package at the Contractor's warehouse.

11.3. Upon receipt of the goods at the Contractor's warehouse, the Customer is obliged to inspect them without leaving the territory and immediately inform the Contractor on the spot in case of any damage or defects found. After leaving the office/ warehouse, claims about loss or damage of any item in the cargo shall not be accepted.

12. Force majeure

12.1. If the Parties fail to fulfill their obligations in a timely, complete and appropriate manner under these terms and conditions due to force majeure circumstance, they shall be partially released from the performance of their obligations and relevant liability. The "force majeure" term in this article refers to natural disasters, epidemics, explosions, fires, earthquakes, hurricanes, tsunamis, storms, wars, civil wars, foreign military intervention, revolutions, civil unrest, and etc. Such reasons include lawful orders from the Government and other competent authorities, as well as unforeseen and impossible reasons beyond the control of the Government (or parties) outside the country.

12.2. Legal confirmation of the above reasons and period shall be determined on the basis of certificates to be issued by the relevant authorities.

12.3. In the event of force majeure, the term of performance of the rights and obligations specified in the terms of the agreement shall be extended until the term of existence of the circumstances specified above.

12.4. The Parties shall immediately notify each other by e-mail, telegraph, telex or fax of the beginning and end of the force majeure circumstance delaying the fulfillment of these terms and conditions

12.5. The Parties shall do their best to prevent any material or moral damage in the event of force majeure circumstances.

13. Other terms and conditions

13.1. These terms and conditions are governed by the current legislation of the Republic of Azerbaijan.

13.2. Any differences or disputes between the parties shall be resolved on the basis of mutual understanding and agreement.

13.3. If the parties cannot come to an understanding or agreement, they may apply to the relevant court of the Republic of Azerbaijan.

Privacy Policy/ Privacy Regulations

Being www.tezzex.com, we are liable for protecting the personal information that customers enter on our page.

General terms and conditions: www.tezzex.com may use or disclose personal information under the following conditions:

- To identify the services to be provided to our customers;

- To protect the business interests of our clients through electronic means of promoting information, products and services, updated marketing and advertising materials for our clients;

- To solve any problems that may arise;

- To promote our services or offers of third-party organizations for marketing or sales, taking into account the interests of our customers;

- The main purpose of collecting the personal information required in the registration form is to provide for better satisfaction of the customer's needs and to comply with the requirements of the State Customs Committee of the Republic of Azerbaijan.

Safety and Privacy conditions

TEZZEX LLC is responsible for arrangement and implementation of precautionary measures, including all organizational and technical actions, to protect the confidentiality and safety of personal Information, to prevent the wrong deletion or non-disclosure of personal information entered on the www.tezzex.com site.

Customers are responsible for responding to the information required in the Registration Form that is used by customers upon registration procedures. The Customer is responsible for incomplete or inaccurate information required by the registrar's office, and in case of non-compliance with these requirements, the customer support services may be suspended or terminated completely.

14. Order service terms and conditions

Tezzex LLC has been operating since 2020 on the basis of the Express Mail license obtained in accordance with the requirements of the legislation of the Republic of Azerbaijan.

The "Order" service is provided by intermediaries for purchasing goods that customers want to buy on websites. An additional 5% commission is charged for this service (bank commission, cash, service commission).In addition, shipping charges are calculated based on the weight of each parcel.

The Client agrees that for any reason, when the remaining amount on the “Order” balance is cashed out at the cash desk, 5% of the Bank's expenses remain.

As part of this service, the seller is not responsible for the quality, integrity, composition, size, and shape of the goods shipped by the company, availability in stock, timely delivery. We are not responsible for returning the wrong item for any reason. In such cases, as consultants, we may point out that the buyer should contact the seller and take part in solving the problem himself. Tezzex fulfills orders on a rotational basis and guarantees order placement 24 hours a day. However, in case of any problems during the ordering process (expiration of the product, expiration of the ordered size or color, completion of the campaign, the problem with payment, etc.), the amount paid by the user can be refunded to the balance upon request user.

The user can spend the amount from his account to buy any other goods or claim a refund.

Payment for goods ordered under the "Order" service and domestic goods in Turkey must be made in full. The order is fulfilled after making the necessary payments in full.

Although orders are processed at the same time, goods may be dispatched by the seller in separate packages and in a different sequence, so we, as Tezzex, do not accept any responsibility.