1. Subject
of the User Agreement.
1.1. In accordance with the terms of the user agreement (hereinafter
referred to as the Agreement) the "TEZZEX LLC" company (hereinafter
referred to as "the Contractor") shall provide the Services
(hereinafter referred to as the Services) of delivery of the goods (hereinafter
referred to as the goods or package) from the Contractor's warehouses available
the different countries of the world for of the for adult individuals and legal
entities signed in on the www.tezzex.com website.
1.2. Registration via the "www.tezzex.com" website is free and
accessible for all. Registration is carried out on the www.tezzex.com website.
As soon as the registration through the website is completed, the Customer
declares the acceptance of this Agreement and all its annexes
1.3.
If the Customer does not agree with any clause of the agreement, in this case,
he/ she loses the right to use the Contractor's Services.
1.4.
The Contractor reserves the right to make any amendments to this Agreement and,
therefore, the Customer undertakes to regularly post such amendments on the
Agreement's website: www.tezzex.com.
1.5.
In return for the service rendered, the Contractor charges the Customer the fee
specified in Article 7 "Delivery of goods and payment for services".
2.
Service description
2.1. The contractor shall render the services to provide the address of
the Company's warehouses available in different countries of the world, to purchase
the goods paid by the Customer for further packaging/ opening of the Customer's
order and delivery to the warehouse of the Contractor (or his/ her authorized
representative, hereinafter referred to as the Contractor's warehouse). For the
purposes of the present Agreement: The goods shall mean the goods received by
the Customer from the Internet resources, and the package shall be the goods
packed for delivery to Azerbaijan.
2.2. The Contractor undertakes to deliver to its warehouse the goods
paid for by the Customer independently in online stores, provided that the
address received from the Contractor and the information about the Buyer of the
goods is specified with accuracy.
2.3. The Contractor's services are considered to be rendered to the full
extent from the moment the Customer receives the package at the Contractor's
warehouse or through the courier service department in Azerbaijan.
2.4. For the provision of services, the Contractor has the right to
involve third parties, such as postal and courier services, without the Customer's
consent.
3.
Ordering procedures
3.1.
The customer completes the order in advance by independently evaluating the
quality, parameters and properties of the product.
3.2.
The Customer undertakes to pay the Seller the cost of the goods for the
specified products.
3.3.
Upon making the online purchase, the Customer is obliged to indicate correctly
and fully the delivery address (the address of the TEZZEX LLC warehouse in the
relevant country) and personal data. TEZZEX LLC is not liable if the Customer's
delivery address or personal data is entered incorrectly or wrongly upon purchase
via the Internet, and as a result this may create problems with the delivery of
goods or make delivery impossible at all
3.4. The Contractor is not liable for the quality and set of goods
received at its warehouse, and also does not provide guarantees for the goods
purchased by the Customer in online stores.
3.5. The Contractor undertakes to take the goods to its warehouse
(excluding the goods prohibited from storage at the warehouse), to weigh and
pack the goods delivered by the Seller's postal service, and then to send them
to the Contractor's warehouse in Azerbaijan. The goods are considered accepted
by the warehouse only if the Customer's signature is attached. The status of
the package as "delivered to the warehouse" may not be considered as
valid without the signature of the recipient.
3.6. From the date of receipt of the goods the Contractor shall inform
the Customer within 3 business days about the receipt of goods in warehouse, through
a notification to be sent to his/ her email address as specified upon registration on www.tezzex.com, and reflect
this information on the personal page of the Customer. The storage time of
non-declared packages in the Contractor's warehouse is 30 calendar days.
3.7. The Customer is liable for compliance with the goods delivery conditions,
the postal service and the applicable laws of Azerbaijan and the laws of the
country where the order has been made, including the Customs Code of the
Azerbaijan specifying the product dimensions and weight of the postal containers
to be delivered to the Customer, but without limiting the dimensions, weight
and contents of the package.
3.8.
The Contractor may refuse to Customer in providing services only in one case if
the item does not meet the terms of delivery of the postal service and the
applicable laws of Azerbaijan and the laws of the country where the order is
made, including the Customs code of the Azerbaijan specifying the product
dimensions and weight of the postal containers to be delivered to the Customer,
but without limiting the dimensions, weight and contents of the package.
3.9. The goods are transported by air transport route. The average
transportation time is 5-10 business days from receipt at the warehouse.
3.10. Information about the transportation cost is reflected on the Customer's
personal page upon arrival of the goods on the territory of Azerbaijan
3.11. As soon as the goods are delivered to the Contractor's warehouse
in Azerbaijan, the Contractor notifies the Customer about the possibility of receipt
of the goods by sending a relevant notification to the Customer's e-mail
address specified upon registration on the www.tezzex.com website. The storage of the Customer's goods in the warehouse is 30
calendar days. The start of storage is considered to be the day when the goods are
received at the Customer's warehouse in Azerbaijan. In case of non-receipt of
the goods by the Customer, the Contractor has the right to dispose of the goods
without further notifying the Customer after 30 days of receipt of the goods at
the warehouse in Azerbaijan
3.12. The delivery of the package to a third party is allowed only if such
a party provides the following documents: please, add in advance the information
about the authorized persons in the relevant department of the www.tezzex.com
website, the original document (passport, driver's license or other documents
valid in accordance with the laws of Azerbaijan) confirming the identity of the
registered recipient of the package received from the Customer, a notarially
certified power of attorney in the name of such a third person (along with the
supporting documents of the third person's identity).
3.13. The fact that the Customer received the package in the right
condition, as well as the absence of claims against the Contractor, is
confirmed by the signature on the package invoice and on the electronic board.
4.
The Customer's obligations
4.1.
The Customer undertakes to independently review the text of this Agreement,
check for amendments to the Agreement and its annexes.
4.2.
The Customer undertakes to provide all the necessary information to the
Contractor in a timely manner to perform the service required. In the absence
of the necessary information, the Contractor reserves the right not to provide
Services to the Customer.
4.3.
The Customer undertakes to pay the invoices and to cover the expenses related
to the services provided by the Contractor in a timely manner. The Contractor shall
not provide the serves to the Customer in the case of insufficient funds
provided for fulfillment of the Services.
4.4.
The Customer undertakes to monitor independently the arrival of goods at the
warehouse of the Contractor available in different countries, subject to
notification making in advance on his/ her personal page on the www.tezzex.com
website.
4.5.
The Customer confirms and guarantees that the Customer shall not involve the
responsibility of the Contractor as defendant and defendants under disputes
arising from any liabilities or expenses incurred as a result of actions of
third parties, including, without limitation, the Seller of the goods and
postal services.
4.6.
At the time of receipt of the package the Customer shall attach his/ her signature
on the consignment note of the goods or on the electronic board.
4.7.
Upon request, the Customer shall provide
the documents confirming the identity, as well as the documents confirming the
receipt of a particular product through the online store.
4.8.
The Customer undertakes to register his/ her first name, last name, serial
number of his/ her ID card, FIN, residential address, phone number, email
address, and other required information on the www.tezzex.com website.
5.
The Contractor's obligations
5.1.
The Contractor undertakes to provide the Services for the Customer on the site
www.tezzex.com website in accordance with the Services Description, as well as
the definition specified in Article 1.1 of this Agreement, provided that the Customer's
request doesn't not contradict this agreement and the current rules,
requirements and restrictions provided for by the laws of Azerbaijan and the
relevant countries where TEZZEX LLC warehouses are located.
5.2.
The Contractor undertakes to maintain the confidentiality of information about
the Customer. Information about the Customer may be provided to third parties
only in cases as stipulated by the legislation of Azerbaijan.
5.3.
The Contractor undertakes to provide the Customers with the opportunity to
receive information about the location and status of their order.
6.
Customs clearance
6.1.
The Customer must submit a request (the Consignor's name, the name of the
product and the presentation of its invoice document) about the ordered product
on the website www.tezzex.com. The Customer is liable for compliance with the
customs declaration procedures and for providing complete information about the
cargo during customs clearance.
6.2.The
Customer is liable for the customs clearance of the goods delivered to the
territory of Azerbaijan.
6.3.
Payment for the Services before customs clearance is a mandatory condition.
6.4.
The competent authorities are not liable for non-fulfillment or partial
fulfillment requirements of article 6.1 of this Agreement (e.g., incomplete or
inaccurate Declaration of the package, the goods prohibited for transportation)
by the Customer.
6.5.
If the Customer import the goods prohibited for transportation to the territory
of Azerbaijan, such goods may be confiscated by the customs authorities of the
State of Azerbaijan, and the Customer may be subject to administrative and
criminal liability
7.
Delivery cost, delivery terms and payment procedures
7.1. The delivery cost of the Customer's cargo from
the warehouse in the different countries into the Republic of Azerbaijan and
regions (if possible deliver to the relevant region) is indicated on the
www.tezzex.com website.
7.2. The delivery cost may be
paid online through the Customer's personal account or in cash at our office.
7.3. According to the TACT rules
published by the IATA (International Air Transport Association), the volume or
actual weight of the cargo is used as the basis for calculating the cost of
transportation, depending on its dimensions.
7.4. The Customer is obliged to
familiarize with the list of prohibited items for transportation marked on the Contractor's
internet page ("The items prohibited for transportation" Internet
page, www.tezzex.com).
7.5. If the Customer's orders are
sent by the Seller (or Sellers) to the warehouse in separate packages (with
different tracks/tracking/ numbers) on the same day, the packages with the
original track /tracking / number are accepted for transportation and processed
separately.
7.6. By accepting these terms and
conditions, the Customer confirms that he/ she is familiar with and fully
understands the following calculation tools (online calculators) published on
www.tezzex.com (mathematical measurement, parameter conversion, volume
measurement, and etc.): • Price and delivery calculator • Weight and volume
formula • Size Converter • Size table • Weight dimension calculation
7.7.
A Customer who has read and accepted the terms and conditions provided for in
Article 7.5 of these Terms and Conditions at the time of registration understands
and accepts that any claim of the Customer will be unfounded if the Contractor
fully complies with these terms and conditions with respect to the subsequent
delivery fee, terms, payment, and etc.. For example, if the Customer is not
familiar with the procedure for calculating the cost of delivery by volume or
actual weight, then the subsequent request on his/ her part will be unfounded
and will not be accepted.
7.8.
The Contractor reserves the right to make changes to the cost of
transportation, terms and conditions of payment at any time. Such changes are to
be published on the official website of the Contractor as soon as they are
accepted.
7.9.
The Customer understands and accepts that the processing (repacking, packaging,
sending to the airport) of the cargo arriving at the Contractor's warehouse in
the relevant country for transportation to Azerbaijan differs from the usual
contract / conditions / procedures of transportation accepted in the Republic
of Azerbaijan.
For
this purpose, the Customer shall be provided with a brief information about the
delivery of the goods: the goods arrive within a week at the Contractor's warehouse
of the located in the relevant country, where they are processed (repackaging,
packaging, sending to the airport) for transportation on certain days. Considering
the location of the warehouse in another country, taking into account the
difference in time delays and downtime electronic means of communication, in
light of the fact that the Contractor from the territory of Azerbaijan cannot fully
control the work of third parties and companies involved in the process of
transportation, in connection with delayed delivery of the information by the Customer
and other objective circumstances, the Customer's request to refuse the
carriage of goods (denial of "TEZZEX LLC" service) is impossible in
some cases. For example: when a Customer asks to refuse the carriage of the cargo,
but his cargo is already packed and sent to the airport for transportation. In
this case, the Customer must understand that due to his refusal to the carriage
of the goods, it is impossible to stop all deliveries, to disassemble the
packages, to separate and return the goods from the point of view of costs and
procedures. But despite this, the Contractor shall take all necessary, possible
and reasonable measures at the request of the Customer's refusal in order to
stop his cargo for transportation.
7.10. By accepting these
terms and conditions, the Customer fully
understands and accepts that, if the Contractor fails to comply with the
request for carriage for objective reasons, the Customer's claims and demands against the Contractor are not
accepted and are ungrounded.
7.11. The payment for the service
shall be done by the Customer at the Bank where the company has opened an
account in the Republic of Azerbaijan ("international Bank" JSC) at
the exchange rate on the day of payment in the currency as specified for the
Contractor's services in the Republic of Azerbaijan (AZN), (Euro for delivery
from European countries, and USD for other countries).
8. Cargo storage and delivery terms and conditions
8.1. The warehouse fee shall not be applied for the goods received at
the warehouse located in Baku or any region (if available) if such goods are
accepted by the Customer within 30 days (thirty days).
8.2. If the Customer fails to accept the goods within the term as
specified in clause 8.1 of these Terms and conditions, storage fee of $ 0.50 kopecks
shall be charged for each additional day
at the time of delivery of the goods (regardless of weight and number of
packages).
8.3. The term for submission of oral or written (by e-mail)
notifications by the Contractor to the Customer about the delivery of the
received package to his/ her name to the Baku office is 6 (six) months (from
the moment of receipt of the goods at the warehouse). After 6 (six) months, the
Company has the right to destroy the goods.
8.4. The deadline for submission of either oral or written (e-mail)
notifications about declaring the package received in his/ her name in any overseas
warehouse (excluding any warehouse available in the US) is three (3) months
(from the date of receipt of the package at the warehouse). After 3 months, the
Company has the right to destroy the goods.
8.4.1. The term of free storage of the packages received at a warehouse
in the United States in the name of the Customer is 14 (fourteen) days. If the
Customer fails to comply with the deadline, a storage fee of US $ 1 shall be
charged for each additional day of storage at the warehouse for each 1 (one)
package.
8.5. The deadline for submission of either oral or written (email) notifications
to the Customer declaring the package received in his/ her name at the
warehouse located in the relevant country is 30 (thirty) days (from the moment
of receipt at the warehouse). After 30 (thirty) days, the Company has the right
to destroy the goods
8.6. The Customer's refusal to receive the goods for any reason may
be accepted only after receiving a response from the personal account (e-mail)
created by the Customer on the official website of the Company.
8.7. Upon expiration of the term provided for in clause 8.3 of this
Agreement and in case of the Customer's refusal from the goods or, in the
absence of official guidance about further processing the cargo (via e-mail from
his/ her your personal account), or if the Customer officially refuses from the
goods (via e-mail of his/ her personal account), the decision to destroy or sales
of the goods shall be accepted at the discretion of the Contractor.
8.8. Delivery of the cargo to the Customer's name shall be carried out
on the basis of a document identifying his/ hr personality. If the Customer
cannot personally receive the goods received in his/ her name, the goods may be
delivered to the person authorized by the Customer and specified in the power
of attorney.
8.9. Upon receipt of the package, the Customer shall
check that the package is complete and not damaged, and only after that the
Customer shall make payment and accept the package. Otherwise, claims regarding
the package damages occurred during transportation shall not be accepted.
8.10. The Customer understands
and agrees that, in accordance with the international traffic rules, the
Contractor has the right for packaging, repackage the goods for transportation
to without any damage to the goods to be delivered to the Customer's warehouse
in the country - for example, The Contractor may put a small item into a large
package or any other appropriate one.
9.
Inspection Right
9.1. The
Customer understands and accepts that
the Contractor or any authorized state body (customs, and etc.) has the right to open and inspect the cargo at
any time
10.
Cargo safety liability
10.1.
The Contractor shall not be liable for any damaged or different cargo ordered
by the Customer via the Internet and delivered to the Customer's warehouse (by
courier or post office of this country) in the relevant country.
10.2.
Within the framework of this service, the Contractor shall not be liable for
the quality, damage, completeness, composition and timely delivery of the goods
sent by the Seller's Company.
10.3.
The Contractor shall not be liable for the return of the goods delivered wrongly
for any reason. In such cases, the Customer shall contact the Seller and take
part in solving the problem himself/ herself.
11.
Cargo insurance, damage and claim procedures
11.1.
The goods accepted for transportation shall not be insured.
11.2.
If the cargo provided by the Customer to the Contractor for transportation
during the period of the Contractor's liability is damaged or spoiled as a
result of the latter's intentional actions, the Customer has the right for
indemnification of the full invoice value or actual damage to the cargo. If the
package is received at one of the Contractor's warehouses located in the
relevant country, but it is not delivered by the intended flight (the package
is lost or there is no information about it), the Contractor has to search the
package within 30 (thirty) business days. If the package is not found within
this period, the Customer shall be indemnified for such case.
Indemnification
shall be paid upon provision by the Customer all the information confirming
that the cargo belongs to him/ her and that he/ she received it via the
Internet at an affordable price. Such information shall include * An invoice to
be submitted by the online store (such an invoice shall specify the image of
the cargo/ item, quantity, price, track number, package number), bank account
statement (payment approval notification). If the Contractor insists that the package
is not accepted at its warehouse in the relevant country, and the Customer
insists that the package with this track number is delivered to the address
specified on the website of the courier companies, the Customer must provide a
document confirming that the courier company delivered the package to the
Contractor. Indemnification shall be paid to the Client only after verification
(based on the recipient's signature) that the cargo has been actually delivered
to the Contractor on the basis of the submitted document. In this regard, the
Customer shall provide the following documents: * an invoice submitted by the
store (such an invoice shall specify the image of the cargo/ item, quantity,
price, track number, package number, and etc.); * a bank statement (payment
approval notification); * a signed document confirming the receipt of the package
at the Contractor's warehouse.
11.3.
Upon receipt of the goods at the Contractor's warehouse, the Customer is
obliged to inspect them without leaving the territory and immediately inform
the Contractor on the spot in case of any damage or defects found. After
leaving the office/ warehouse, claims about loss or damage of any item in the
cargo shall not be accepted.
12.
Force majeure
12.1.
If the Parties fail to fulfill their obligations in a timely, complete and
appropriate manner under these terms and conditions due to force majeure
circumstance, they shall be partially released from the performance of their
obligations and relevant liability. The "force majeure" term in this
article refers to natural disasters, epidemics, explosions, fires, earthquakes,
hurricanes, tsunamis, storms, wars, civil wars, foreign military intervention,
revolutions, civil unrest, and etc. Such reasons include lawful orders from the
Government and other competent authorities, as well as unforeseen and
impossible reasons beyond the control of the Government (or parties) outside
the country.
12.2.
Legal confirmation of the above reasons and period shall be determined on the
basis of certificates to be issued by the relevant authorities.
12.3.
In the event of force majeure, the term of performance of the rights and
obligations specified in the terms of the agreement shall be extended until the
term of existence of the circumstances specified above.
12.4.
The Parties shall immediately notify each other by e-mail, telegraph, telex or
fax of the beginning and end of the force majeure circumstance delaying the fulfillment
of these terms and conditions
12.5.
The Parties shall do their best to prevent any material or moral damage in the
event of force majeure circumstances.
13.
Other terms and conditions
13.1.
These terms and conditions are governed by the current legislation of the
Republic of Azerbaijan.
13.2.
Any differences or disputes between the parties shall be resolved on the basis
of mutual understanding and agreement.
13.3.
If the parties cannot come to an understanding or agreement, they may apply to
the relevant court of the Republic of Azerbaijan.
Being www.tezzex.com, we are liable for protecting the
personal information that customers enter on our page.
General terms and conditions: www.tezzex.com may use
or disclose personal information under the following conditions:
- To identify the services to be provided to our
customers;
- To protect the business interests of our clients
through electronic means of promoting information, products and services,
updated marketing and advertising materials for our clients;
- To solve any problems that may arise;
- To promote our services or offers of third-party
organizations for marketing or sales, taking into account the interests of our
customers;
- The main purpose of collecting
the personal information required in the registration form is to provide for better
satisfaction of the customer's needs and to comply with the requirements of the
State Customs Committee of the Republic of Azerbaijan.
Safety and Privacy conditions
TEZZEX LLC is responsible for arrangement and implementation
of precautionary measures, including all organizational and technical actions,
to protect the confidentiality and safety of personal Information, to prevent
the wrong deletion or non-disclosure of personal information entered on the www.tezzex.com
site.
Customers are responsible for responding to the information required in the Registration Form that is used by customers upon registration procedures. The Customer is responsible for incomplete or inaccurate information required by the registrar's office, and in case of non-compliance with these requirements, the customer support services may be suspended or terminated completely.
14. Order service terms and conditions
Tezzex LLC
has been operating since 2020 on the basis of the Express Mail license obtained
in accordance with the requirements of the legislation of the Republic of
Azerbaijan.
The
"Order" service is provided by intermediaries for purchasing goods
that customers want to buy on websites. An additional 5% commission is charged
for this service (bank commission, cash, service commission).In addition,
shipping charges are calculated based on the weight of each parcel.
The Client agrees that for any reason, when the remaining amount on the “Order” balance is cashed out at the cash desk, 5% of the Bank's expenses remain.
As part of
this service, the seller is not responsible for the quality, integrity,
composition, size, and shape of the goods shipped by the company, availability
in stock, timely delivery. We are not responsible for returning the wrong item
for any reason. In such cases, as consultants, we may point out that the buyer
should contact the seller and take part in solving the problem himself. Tezzex fulfills
orders on a rotational basis and guarantees order placement 24 hours a day.
However, in case of any problems during the ordering process (expiration of the
product, expiration of the ordered size or color, completion of the campaign, the problem with payment, etc.), the amount paid by the user can be refunded to the
balance upon request user.
The user can spend the amount from his account to buy any other goods or claim a refund.
Payment for goods ordered under the "Order" service and domestic goods in Turkey must be made in full. The order is fulfilled after making the necessary payments in full.
Although orders are processed at the same time, goods may be dispatched by the seller in separate packages and in a different sequence, so we, as Tezzex, do not accept any responsibility.